Terms and Conditions
Please read these terms and conditions carefully. They apply to all website development/ graphic design/videography services provided by Expat Email Ltd trading as Blue Bee Solutions (“Blue Bee Solutions”) to the Client. Requests made by the Client following receipt of these terms will deemed to be acceptance of these terms.
Payment for services to be provided by Blue Bee Solutions are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days. Blue Bee Solutions reserves the right to alter or decline to provide a quotation after expiry of the 30 days.
Unless agreed otherwise with the Client, all services require an advance payment of a minimum of 50% (fifty per cent) of the project quotation total prior to commencement. The balance of 50% (fifty per cent) is required following sign off and prior to placing the project live.
Payment for services is due upon receipt of invoice by bank transfer. Our bank details will be made available on invoices.
2. Late Payment
Invoices will be provided by Blue Bee Solutions upon completion on the project and are due on receipt. Invoices are sent via email. Accounts that remain unpaid 30 (thirty) days after the date of the invoice will be charged, at the discretion of Blue Bee Solutions, an interest rate of 2% per month, or at the annual rate of 7% above the base rate published from time to time by Santander plc, whichever is the greater rate.
In the event that payment is not received within a maximum of 60 days, arrears will be passed to our debt collection agency. Once this has taken place, the Blue Bee Solutions are not in a position to accept payment from the Client. Additional fees are applied by the debt collection agency. Blue Bee Solutions have no authority to revert these fees once a debt is passed over to the debt Collection agency.
3. Project timeline
Blue Bee Solutions is a small business, and to remain efficient we must ensure work we have programmed is carried out within a scheduled time. To assist both the Client in this, we will install and publicly post the Client’s website by the date specified in the Blue Bee Brief. In return, the Client agrees to delegate a single individual as a primary contact, and to provide all website content within the timeline in the Blue Bee Brief.
On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. If your project involves Search Engine Optimisation we need the text content for your site in advance so that the SEO can be planned and completed efficiently.
If you agree to provide us with the required information and subsequently fail to do within one week of the staging deadline, we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.
4. Client Review
Blue Bee Solutions will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall website development is completed. Once the website has gone live, one set of revisions within ten days of this date will be permitted without charge. After this time, materials will be deemed to be accepted and approved by the Client.
5. Additional Expenses
Client agrees to reimburse Blue Bee Solutions for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography etc.
6. Browser Compatibility
Blue Bee Solutions will ensure that any website built is compatible with the most popular current browsers (e.g. Mozilla Firefox, current versions of Internet Explorer, Google Chrome, Microsoft Edge etc.). Further browser configurations (version number and device) should be specified before commencement of the project and will incur an extra charge.
Blue Bee Solutions will try to make the website work in an identical manner across the browsers, but it is accepted by the Client that this is not always possible or practical and therefore the definition of Browser Compatibility will be that the user experience is not harmed when the site is viewed.
If a project is cancelled at any point during the design process, the full deposit is non-refundable and therefore will be retained. If a project is cancelled at any point during the build process, the full project balance is payable.
Hosting services require 30 days’ notice, in writing, via post or email.
Online marketing services (defined in Online Marketing, below), require 30 (thirty) days end of month notice. Thirty days end of month shall mean the end of the month following the month in which the cancellation was received. (eg, cancellation received on 12th September, service ends 31st October.)
Copyright in all work prepared by Blue Bee Solutions is expressly reserved by Blue Bee Solutions until full payment is received, when rights to any work carried out passes to the Client.
The Client must obtain rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Blue Bee Solutions permission and rights for use of the same and agrees to indemnify and hold harmless Blue Bee Solutions from any and all claims resulting from the Client's negligence or inability to obtain proper copyright permissions. The contract shall be regarded as a guarantee by the Client to Blue Bee Solutions that all such permissions and authorities have been obtained.
9. Design Credit
A link to Blue Bee Solutions website will appear at the bottom of the Client's website.
If a client requests that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. When total development charges are less than £5000, a fixed fee of £500 will be applied.
The Client also agrees that the website developed for the Client may be presented in Blue Bee Solutions portfolio, and used in Blue Bee Solutions’ marketing campaigns.
10. Uploading of Websites
Blue Bee Solutions is responsible for the uploading of the Client’s website and testing all functionality where the site is hosted in-house.
If the Client's website is to be installed on a third-party server, Blue Bee Solutions must be granted temporary read/write access to the Client's storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.
Where functionality will not work on third party servers, Blue Bee will demonstrate that same functionality working on its own servers to prove that the functionality works and the server is at fault.
11. Online Marketing
Blue Bee Solutions provide online marketing services including:
Search Engine Optimisation (SEO), which is defined as carrying out various activities to improve a website's position within search engine rankings;
Pay per Click Management, which is defined as setting up and helping to make pay per Click advertising campaigns more efficient;
Social Media Marketing/Management which is defined as helping the Client to promote their products or services through the variety of social media channels.
Blue Bee Solutions will carry out tasks known to help businesses through the chosen online marketing method, and will report its activity and results to the Client. Whilst Blue Bee Solutions has a track record of achieving positive results, there is no guarantee for future success. Terms and Conditions – Blue Bee Solutions
Online marketing requires 30 (thirty) days end of month notice. Thirty days end of month shall mean the end of the month following the month in which the cancellation was received. (eg, cancellation received on 12th September, service ends 31st October.)
These Terms and Conditions supersede all previous representations, understandings or agreements. The Client's signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.
Blue Bee Solutions hereby excludes itself, its Employees and or Agents from all and any liability from:
Loss or damage caused by any inaccuracy;
Loss or damage caused by omission;
Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
Loss or damage to clients' artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.
The entire liability of Blue Bee Solutions to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.
In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid